Frequently Asked Questions

Products

What comes with each lamp?

Each lamp includes an E27 socket, a warm white bulb, and a 5m cable with an inline switch for flexible and easy placement.

Are the bulbs replaceable?

Yes. All lamps use a standard E27 fitting, so bulbs can be easily replaced with any compatible E27 bulb.

Are the lamps handmade?

Yes. Each Lumora lamp is 3D printed, then carefully inspected, cleaned, and meticulously finished by hand to ensure a refined, high-quality result.

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Orders & Production

What is the lead time?

Our lead time is 5–7 working days before dispatch. Every lamp is made to order and goes through a detailed finishing process before shipping.

Do you offer custom designs?

Yes, select custom variations may be available depending on the project. Please contact us to discuss bespoke requests.

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Shipping & Delivery

Do you deliver nationwide?

Yes, we deliver across South Africa.

How long does delivery take?

Delivery typically takes 2–5 working days depending on your location.

How will my order be packaged?

All lamps are carefully packaged to ensure they arrive safely and in perfect condition.

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Electrical & Safety

Are the lamps safe to use?

Yes. All lamps are fitted with standard electrical components and tested before dispatch.

Can I use a different wattage bulb?

Yes, but we recommend LED E27 bulbs (5–10W) for optimal performance, efficiency, and longevity.

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Care & Maintenance

How do I clean my lamp?

Simply wipe with a soft, dry cloth. Avoid water or harsh cleaning chemicals.

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Support

What if my lamp arrives damaged?

If your order arrives damaged, please contact us immediately with photos and your order number. We’ll resolve it as quickly as possible.